| Terms and Conditions

YOUR PRODUCTS
Unable to delete address used in previous order
Close
To view products on this website with Queensland Government pricing please complete and submit the form below for manual approval of your registration within one working day. We will advise you of your registration approval using the email address you have provided. You will need to log in to your account for this site to display Queensland Government pricing.
1. RETURNS

You must, within seven (7) days of the date of delivery, give us written notice, with particulars, of any claim that the goods delivered are not in accordance with your order. If you fail to provide us with such notice, then to the extent permitted by law, the goods must be treated as having been accepted by you.

We are not required to provide a refund or replacement if you change your mind but you can choose a refund or exchange if an item has a significant issue, including where:
 

The product has a problem that would have stopped a reasonable person from buying the item had known about it
It is unsafe
It differs significantly from our description of it
It doesn’t do what we said it would and can’t be easily modified.


Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase.

To initiate the return of a product, call us on 07 4041 6061 or email info@newart.com.au and we advise you on the return process.

2. CANCELLATIONS

Transactions and product purchases being made on this website may be cancelled on the Payment Confirmation window.

3. WARRANTIES

Every product sold by Newart Group Pty Ltd is covered by a manufacturer’s warranty, including the following:

It extends to the original customer only and is not transferable.
It is effective from the date of purchase of the product.
Original proof of purchase of the product or the receipt will be required for any warranty claim to be considered.

Newart Group Pty Ltd warrants your product against any manufacturing defect or faulty workmanship including full replacement on repair in part or whole as displayed on the product, subject to the following:

If the defect or faulty workmanship prevents the product to be used for its normal, intended purpose.
Any defect in workmanship, which at the time of purchase of the product should reasonably presented itself to you at examination of the product.

Newart Group Pty Ltd does not have any liability or responsibility under this warranty where, caused by conditions beyond Newart Group Pty Ltd’s control including, but not limited to any cost, loss, misuse, neglect, accidents, attachment of accessories, not originating from Newart Group Pty Ltd’s, act of God, overloading beyond recommended capacity or other improper treatment of the product, including unusual use or abusive wear and tear leading to malfunction or damage or incorrect assembly or disassembly of fitment by the purchaser or any other third party.

The warranty only applies for manufacturing faults, and does not cover components, which by their nature may reasonably require periodic replacement due to normal use.

The warranty does not extend to consequential or incidental damage, including but not limited to your existing furniture or environment or to any other person or property.

It is your responsibility to maintain the product adequately and any components subject to wear through use or exposure to the elements and are inspected periodically and replaced with Newart Group Pty Ltd parts as required.

No warranty is provided for failures caused by inadequate maintenance nor non-compliance to fitting instructions supplied by Newart Group Pty Ltd.

4. PRIVACY

Newart Group Pty Ltd only collects personal information that is relevant to the supply of commercial furniture to you. This personal information may include your name, street address, telephone number and email address.

How Newart Group Pty Ltd collects personal information

We collect personal information from you if you buy something from us or if you sign up for an account on this website.

Cookies are used on this site which collect your IP address which allow us to offer you a more personalised website experience based on your previous browsing history on this site. Any personal information that is collected is securely protected using SSL encryption. Further information on how this website utilise cookies and security encryption are detailed below.

How we use your personal information

Newart Group Pty Ltd may use your personal information to provide the product(s) that you have purchased from us, specifically to:

Facilitate delivery of the item(s)
Take payment for the item(s)

We may also use this information to occasionally present you with marketing material for our products that we believe you may be interested in. You will always be offered the option to unsubscribe from any email marketing from us.

Who we may share your personal information with

Our suppliers and logistics partners. Newart Group Pty Ltd may share your personal name, company name, address, phone number and email address with the suppliers of the products that you have purchased on our website for the purpose of delivering the product(s). This information may also be shared with our logistics partners for the sole purpose of delivering products to you.

Our billing and security partners. We may share some of your personal information with our billing & security partners in order to ensure that your payment is processed smoothly.

You have free access to the personal information we store about you

You are entitled to gain access to personal information that Newart Group Pty Ltd holds about you. You may amend, correct or update this personal information at any time. If you would like to access any of the personal information we have about you please contact us at sales@newart.com.au.

5. COOKIES

This website may collect personal information by using cookies.
A cookie is a small file of letters and numbers downloaded on to a device when the user accesses certain websites.  A cookie will allow a website to recognise a user’s device. A cookie will contain the name of internet location (the domain) from which the cookie has come and the lifetime of the cookie (a cookie will usually expire after a certain period of time). By collecting cookies we are able to offer you more relevant products when you next visit our site.

6. CARDHOLDER SECURITY INFORMATION

When you enter sensitive information (for example: your name, email address, credit card numbers) into a form on our site we secure that information using industry standard 256 Bit SSL encryption.

In an effort to prevent fraudulent use of credit cards or other payment options, Newart Group Pty Ltd will undertake reasonable efforts to validate the legitimacy of the order and payment method. Newart Group Pty Ltd will not be liable for any damages or losses (whether direct or indirect) caused as a result of fraud.