Warranties

For full terms and conditions please click here.

Every product supplied by Newart Australia Pty Ltd is covered by a manufacturer’s warranty and supported by our own 12-month full-service warranty. For the first 12 months after delivery, Newart provides a comprehensive service that may include parts, labour, and freight to ensure your products remain in good working condition. Exclusions may apply for remote or regional projects where customers are required to provide their own labour for repairs or replacements. After this 12-month period, reasonable costs may apply for freight, labour, and delivery. Newart will always endeavour to provide excellent ongoing service and support beyond the warranty period.

All products supplied by Newart also carry the guarantees required under Australian Consumer Law. These guarantees apply automatically and provide customers with rights in addition to this warranty.

Manufacturer warranties apply to all products supplied by Newart and are effective from the date of purchase. These warranties extend to the original purchaser only and are not transferable. Proof of purchase, such as an invoice or receipt, is required for any warranty claim. The warranty covers defects in manufacturing or workmanship that prevent the product from being used for its normal, intended purpose. Newart warrants your product against manufacturing defects or faulty workmanship and will arrange repair or replacement in part or in full as appropriate.

Manufacturer warranties do not extend to upholstery beyond the warranty period provided by the fabric supplier. Newart will communicate with the manufacturer on your behalf in the event of a warranty claim; however, as these warranties are governed by the manufacturer’s own terms and conditions, Newart does not control their assessment process or decision on coverage.

This warranty does not apply where the defect or fault has arisen due to misuse, neglect, accident, alteration, incorrect assembly or disassembly, overloading, improper treatment, or other causes beyond Newart’s control. It also excludes normal wear and tear or components that may reasonably require replacement due to normal use. No warranty is provided for failures caused by inadequate maintenance or non-compliance with installation or care instructions. The warranty does not extend to consequential or incidental damage, including damage to other property, loss of use, or costs associated with downtime or inconvenience.

It is the responsibility of the customer to ensure the product is properly maintained, inspected periodically, and used only for its intended purpose. Components subject to wear must be replaced as required using genuine or approved parts. Newart remains committed to providing high-quality service and support for all customers. Even after the warranty period has expired, our team will continue to assist with replacement parts, repairs, and service coordination wherever possible, ensuring a long service life for your products.